Yes. All of our products are 100% authentic. As a growing startup, we source directly from trusted suppliers in Asia, which allows us to offer unique and niche products that are still relatively new to the English-speaking market.

Because we ship from our warehouses in Asia, delivery times may be longer than those of local or large-scale brands. As a growing brand, we’re continuously improving our logistics and shipping partners to reduce wait times as we scale.

You may notice that some tracking numbers show movement through China. This is due to our courier’s international logistics network, which routes packages through regional hubs. Rest assured, your order is on its way from us and progressing normally—you should receive it shortly.

Due to hygiene and safety reasons, we are unable to accept returns or exchanges on cosmetic products that have been opened or unsealed.

In line with EU consumer law, unopened and unused products may be returned within 14 days of delivery.

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery and we will arrange a replacement or refund.

Yes, once your order ships, you’ll receive a tracking number via email.

If your order hasn’t arrived within the estimated timeframe, please contact us and we’ll investigate with the courier.

Please review the ingredient list carefully before use. We recommend a patch test prior to full application.

Customs fees or import taxes may apply depending on your location. These charges are determined by local authorities and are the customer’s responsibility.

You can reach our support team at contact@seaowl.store and we aim to respond within 1-2 business days.